11 Tips to Increase Patient, Customer, and Employee Satisfaction
Posted by Total Pharmacy Supply on Apr 7th 2022
As a pharmacist, you know that it's important to keep your patients, customers, and employees happy. Satisfied patients are more likely to come back, satisfied customers are more likely to return and refer others, and happy employees are more productive. In this blog post, we will discuss 11 tips that will help you increase patient, customer, and employee satisfaction!
- Make Sure Your Employees Are Properly Trained.
This will reduce the chances of mistakes being made, which can lead to unhappy patients or customers. Trained employees also feel more empowered at work and are more likely to stay at a job longer. - Have a Good Employee Retention Plan.
This will help to keep your best employees from leaving, which can lead to a decline in patient or customer satisfaction. It's also important to have a good plan in place so that you can quickly replace any employees who do leave. - Encourage Open Communication With Your Employees.
This will help to ensure that your employees feel comfortable coming to you with any concerns they may have. It also allows you to address any issues that may be affecting patient or customer satisfaction. - Make Sure Your Patients and Customers Feel Welcome.
This can be as simple as making sure your staff is friendly and helpful. You can also go the extra mile by offering things like free coffee or snacks in your waiting area. - Be Prompt with Customer Service.
Customers who have to wait too long for service are more likely to be unhappy with the outcome. Make sure that your employees are trained on how to handle customer service inquiries quickly and efficiently. - Get Feedback From Your Patients and Customers.
This is an important way to find out what you're doing well and what needs improvement. You can ask for feedback in person, by email, or even through surveys. - Thank Your Patients and Customers For Their Business.
This shows that you appreciate their business and that you value their satisfaction. A simple thank you can go a long way in business relationships. - Make Sure Your Employees Feel Appreciated.
This can help to increase morale and motivation, which can lead to better patient or customer service. You can show your appreciation by providing things like bonuses, paid time off, or even just a simple thank-you note. - Lead By Example.
As the pharmacist, you are in a position of authority. Your employees will look to you for guidance on how to conduct themselves at work. If you set the example of providing excellent patient or customer service, they are more likely to follow suit. - Use Technology To Your Advantage.
There are many different ways that technology can help to increase patient, customer, or employee satisfaction. For example, you can use an automated system to help fill prescriptions more quickly or you can use a customer management system to keep track of your patients' needs. - Monitor Your Progress.
It's important to keep track of how well you're doing in terms of patient, customer, and employee satisfaction. This will allow you to make changes as needed and to see the impact of any changes you do make.
We hope that these tips will help you to increase patient, customer, and employee satisfaction at your pharmacy! If you have any other tips that you would like to share, please leave a comment below. At Total Pharmacy Supply we want to provide you with not only the supplies to succeed but also some of our tips from our years of experience.