​How To Deal With Customer Blowback From Supply Shortages

Pharmacists are struggling to deal with an increase in customer blowback as a result of the current supply shortages. There are currently 121 drug shortages according to the FDA. Patients are angry about not being able to get the medication they need, and many are taking their frustration out on pharmacists. This can be a difficult situation to deal with, but there are ways to manage it effectively. In this blog post, we will discuss some tips for dealing with customer blowback from supply shortages.

Remember You're Not To Blame

First, it is important to remember that you are not responsible for the shortages. The shortages are a result of factors beyond your control, and patients should understand that. You can remind them of this by being honest and upfront about the situation. Explain that you are doing everything you can to get the medication they need, but that the shortages are out of your hands.

Listen To Patients' Concerns

It is also important to listen to patients' concerns and address them directly. Many patients feel like they are not being heard, and their frustration is only compounded by this. Make sure that you are taking the time to listen to their concerns and address them as best you can. Try to be as understanding and compassionate as possible, while still being honest about the situation.

Stay Calm and Polite

Remember, it's vital to stay calm and polite when dealing with patients. This can be difficult, especially when you are dealing with angry or upset customers. However, it is important to remember that staying calm and polite will help diffuse the situation and make it more likely that you will be able to resolve the issue.

Offer Alternative Solutions

In some cases, you may be able to find other solutions for patients. If a patient is having difficulty getting their medication, see if there are other options available. There may be another pharmacy that has the medication in stock, or there may be a generic version of the drug that the patient can take. Exploring all of the options with the patient will help them feel more confident that they are getting the best possible care.

Be Proactive In Communicating

Finally, it is important to be proactive in communicating with patients about shortages. Many patients feel like they are in the dark about what is going on, and this only adds to their frustration. Make sure that you are keeping them updated on the situation, and let them know what you are doing to find solutions.

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Dealing with customer blowback from supply shortages can be a difficult situation for pharmacists. However, by following these tips, you can manage it effectively and provide the best possible care for your patients.

Do you have any tips for dealing with customer blowback from supply shortages? Reach out and let us know!

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