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​New Study Shows Empathy In Health Care Improves Outcomes

Posted by Total Pharmacy Supply on Aug 15th 2023

A new study published in the journal Health Services Research has found that empathy – or, more specifically, “patient-centeredness” – is an important factor in improving health outcomes. The research team looked at a range of patient experiences, from primary care visits to emergency department admissions, and found that when physicians show empathy towards their patients, the outcome of care was greatly improved.

The research team used a survey tool to measure empathy and found that the higher the degree of patient-centeredness shown by a physician, the greater the improvement in health outcomes became. This is an important finding for healthcare providers, as it suggests that providing compassionate care can have a real impact on a patient’s well-being.

The study also showed that factors such as socioeconomic status, race, and gender did not have a significant impact on the patient’s experience. This suggests that empathy can be a powerful tool to bridge any potential gaps in healthcare access for certain demographics.

The research demonstrates the importance of empathizing with patients during their medical visits, as it can lead to improved outcomes and better overall health. Healthcare providers should strive to create an open and understanding environment with their patients, as it helps to build trust and facilitates a more effective doctor-patient relationship.

It’s also important for healthcare providers to be aware of any potential biases that they may have towards certain demographics, as this can lead to unequal treatment and less effective care. Healthcare providers should strive to be fair and consistent in their treatment of all patients, regardless of any differences in race, gender, or socio-economic status.

The research shows that empathy in health care is key to providing quality care, improving outcomes, and leveling the playing field for all individuals seeking medical attention. It’s essential that healthcare providers continue to learn about and incorporate empathetic practices into their medical practice.

By doing so, they will be better able to provide compassionate care to all patients and ensure that everyone is receiving the best possible healthcare. This will go a long way towards bridging any gaps in access to quality health care for individuals of all backgrounds.

How To Show Empathy As A Pharmacist

As a pharmacist, it is important to demonstrate empathy with each patient’s unique situation. There are several ways pharmacists can show empathy when interacting with patients:

  1. Listen carefully and attentively. Make sure you understand the patient's concerns and needs before attempting to address them.
  2. Speak in a respectful manner that shows you care about the patient's wellbeing.
  3. Ask questions if needed to ensure you are providing appropriate advice and treatment.
  4. Show empathy by offering support and understanding during challenging times.
  5. Discuss potential risks or side effects associated with a medication, but also look for ways to minimize any discomfort it may cause the patient.
  6. Be patient and allow the patient to take their time when asking questions or making decisions about their treatment.
  7. Offer additional resources if needed, such as connecting them with a specialist or providing literature about their condition.
  8. Follow up with patients after they’ve received medication to ensure it was effective and any side effects were minimal.

By showing empathy to each patient, pharmacists can help ensure that they receive the best possible care and treatment. Demonstrating understanding and compassion will also foster a strong relationship between pharmacist and patient, which is essential for providing quality health care.

Furthermore, it is important for pharmacists to remember that everyone has different needs and experiences when it comes to healthcare. It is essential to take time to get to know each patient and ensure that they are receiving the best possible care. By doing so, pharmacists can help improve outcomes for all patients and bridge any gaps in access to quality health care. 

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