Join Our Team!
Posted by Emily Thompson on Sep 2nd 2020
We are now hiring for Accounts Receivable & Customer Service positions. Check out the Job Descriptions here - if you think you're the right candidate, apply today!
ACCOUNTS RECEIVABLE POSITION:
Job Title: Account Receivable (Full-Time)
Department: Accounting
Reports To: Accounting Supervisor
FLSA Status: Hourly/Non-exempt
SUMMARY
Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Mails form letters to customers to encourage payment of delinquent accounts
Obtains and mails invoice copies for customers, as requested.
Researches and processes customer claims of invoice payment.
Answers accounts receivable phone inquiries and follows up.
Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer
Mail monthly statements
Performs credit checks and grants extensions of credit
Records information in Counterpoint under customers account notes about financial status of customer and status of collection efforts
Sorts and files correspondence
Traces customer to new address by inquiring at post office or by questioning neighbors
Orders repossession or service disconnection, or turns over account to collection agent.
Attempts to repossess merchandise when customer fails to make payment
Obtains Texas Resale Certificate and maintains file.
Obtains customer A/P contacts and maintains file.
Notifies customers of discrepancy in payments (i.e. short pays or over pays)
Research and respond on any NSF check and credit card chargeback.
Once a week call on past due invoices
Update in the share folder and distributed the Call Accounting List to accounting supervisor and customer service reps once a week by Friday before 3:00 p.m.
Once a month collect past due invoices on small chains
Collects past due invoices from Albertsons every another month.
Notifies Albertsons of discrepancies in payment – (Communication)
Maintains A/R accounts (purge and cleanup items) by last day of the month
Research and process charge backs, returns, and bad checks.
Enter all cash receipts daily
Prepares daily cash deposits
Prepares bank deposits for pick up twice a week
Scan all checks, cash receipts reports and bank receipts to accounting share folder
Scan all credit card receipts
Destroy all cash receipts documents
Other duties:
Enter Albertsons Invoice on their website
Back up receptionist on phones, accounts receivable, accounts payable, and etc as needed.
Assists with related special projects, as required by supervisor/manager
Interfaces distribution detail to general ledger from Counterpoint to QuickBooks as needed
Print to disk morning reports as needed
Process credit card payment
Archive monthly reports
CUSTOMER SERVICE POSITION:
Job Title: Customer Service Representative
Department: Customer Service
Reports To: Customer Service Manager
FLSA Status: Non-Exempt
Coordinator will assist customers in making decision on products. Interviews customers and records interview information into computer for customer service by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Customer Service Representative Duties:
Answer phones on First Call List Schedule
Answer daily calls or walk-in customers on orders, customer complaints, request for samples, quotes, assisting assigned sales rep, and answering questions about company or products.
Daily process is entering orders, data entry and faxing.
Provide department admin customer’s complaint forms with clear notes of solution.
Responding on all faxes or emails.
Follow up with new customers on their first order to ensure customer satisfaction
Communication about any promotion and suggestive selling
Internet/Duties:
Upload web orders twice daily
Print freight quote for web orders
Process credit card for web orders
Print web orders to warehouse
Assist web customer on log in issues or password request.
Correct web customer account
Other Duties:
Each morning check customer service voice mail before 10:00 a.m.
Give Special pricing to customers per request