Frequently Asked Questions

No, you can place an order without submitting a business license or additional paperwork. Most items sold by TPS do not require any kind of special licensing. However, certain situations do require a business license before the order can be fulfilled.

Situations requiring a license:

• Opening a Net 30 credit line with TPS (Business License Required)
• Purchase of DEA or DPS controlled items (Corresponding Licenses Required)
• Purchase of Class II Medical Devices (Business License Required)

Even if a business license is needed, you can go ahead and place your order. A member of our customer service team will reach out to you to obtain any necessary paperwork, or it can be emailed to info@totalpharmacysupply.com .

There is no minimum purchase requirement. Orders under $300 are subject to $20 flat rate shipping and most orders over $300 ship free in the contiguous US.

After paying for the initial order with a credit card, we offer a Net 30 credit line of $2500 to customers who provide a business license. Should a customer's account become delinquent, Total Pharmacy Supply reserves the right to charge past due balances to the credit card on file. Customers who would like an extended amount of credit may use our credit application form or email ar@totalpharmacysupply.com .

Yes. If you'd like to set it up so that your credit card is automatically charged for any outstanding invoices each month, you can fill out this form and send it to ar@totalpharmacysupply.com .

Yes, most items we sell do not require a pharmacy license. We allow individual consumers to purchase non-restricted items from our store.

Occasionally email servers may reject our automatically delivered invoices, so be sure to add us to your email whitelist. If you ever need a copy of your invoice, you can definitely reach out to us at any time at (800) 878-2822 or ar@totalpharmacysupply.com .

Yes, we offer free ground shipping on orders over $300 to the contiguous US!

Orders under $300 have a flat shipping rate of $20. Free Shipping and/or flat rate shipping exclusions may apply for special orders or early AM delivery requests. HazMat fees still apply.

Most orders should arrive within 3-7 business days. Items with longer lead times are noted on the individual item’s page. If you need expedited shipping, please contact our customer service department at (800) 878-2822, option 5.

Your order is fulfilled directly from our vendor network, which allows us to offer competitive pricing, and a wide product selection without traditional warehouse markups. As a result, your order may arrive in separate shipments on different days — this is expected. You will still receive one consolidated invoice from Total Pharmacy Supply regardless of the number of shipments. Questions about a specific shipment? Contact us at 800-878-2822 option 5 or email orders@totalpharmacysupply.com and we’ll provide an update right away.

Yes, a customer service representative will contact you to arrange shipping on your preferred carrier or at UPS published rates.

Yes, we do accept international orders. Contact a customer service representative to place your order and arrange shipping.

• Orders over $300 ship free!
• Orders under $300 have a flat shipping rate of $20.
• Free Shipping and/or flat rate shipping exclusions may apply for drop shipments and freight orders (orders shipped on a pallet, large or excessively heavy), special orders or early AM delivery requests. HazMat fees still apply.
• NSF fees are a standard $25 fee.
• Freight charges, if applicable, will be calculated at the time you place your order through our Internet store, unless you are requesting a quote for expedited shipping.
• Additional freight charges may apply for international orders. Please call customer service for a freight quote.
• Orders received after 3:00 p.m. CST will not be processed until the following business day.
• Customers are responsible for all duties, taxes and fees for any items shipped outside of the United States. Please review your local regulations before placing an order to ship outside the U.S.
• Alaska and Hawaii customers: Please tell us if you have a preferred shipping method. We’ll try to choose the best method, but you may have a better choice from your experience.
• To receive tax exemption, we must have a valid certificate on file. Credits on past orders cannot be issued.

We want your purchase to meet your expectations. Accordingly, most products may be returned for credit if they are in new, salable condition with original packaging.

• All returns require a Returned Merchandise Authorization (RMA), which is obtained by contacting:
  Customer Service
  (800) 878-2822
  Mon-Fri, 8-5 CST
  Email: orders@totalpharmacysupply.com
• Goods damaged in shipment, or as a result of a TPS error, must be reported to TPS within two (2) business days of receipt. Do not accept a damaged shipment until the carrier makes a damage notation on the delivery paperwork. Please retain packaging and preserve in the state in which it arrived to you in the event the freight carrier orders an inspection.
• Unauthorized returns will be discarded or restocked at the customer’s expense and a restock or discard charge will be deducted from the credit.
• A 25% restocking fee may apply. A minimum discard charge will be $25.00. Fees will not apply as a result of a TPS error.
• Warranty issues will be resolved according to the manufacturer’s warranty policy. Please call us right away if you have any problem with your product. We are here to help if you have any questions regarding the warranty on your purchase.
• All returns must receive an RMA within 30 days of invoicing and cannot be received at TPS any later than 30 days after an RMA has been issued.

Non-Returnable Merchandise:
• Products returned without a Return Merchandise Authorization (RMA) number.
• Packages refused by the customer.
• Hazardous materials.
• Custom or seasonal items.
• Special or bulk orders.
• Refrigerated or frozen products.
• Expired products.
• Products not in their sealed, original packaging.
• Products with labels that are damaged, soiled, defaced, or compromised in any way, form, or manner.
• Items dropped-shipped from the manufacturer.
• Compounding chemicals and bases (unless shipped as a result of a TPS error).
• Capsules are non-returnable.

Call us at (800) 878-2822 if you have questions, and we will do our best to ensure your complete satisfaction!

If you log into your account dashboard, you can view your pending orders. Open the order you wish to track and click on the green “Get Tracking Number” button. If you cannot find the information there, please contact customer service at (800) 878-2822.

Total Pharmacy Supply’s office hours are M-F 8am-5pm CST and we can be reached at (800) 878-2822. Online orders may be placed 24/7 at www.totalpharmacysupply.com or email us at info@totalpharmacysupply.com.

Learn more about TPS here

Like many of our Independent Pharmacy customers, TPS is a family business. We do our very best to treat our customers and employees like family, and we know our customers can see the difference. The challenges small businesses face are similar, whether it’s a pharmacy or a pharmacy supply company. Constrained space, rising expenses, costly compliance, we know firsthand what those problems mean. By working with us, you get a partner that understands the day-to-day pressures you face, and one that is eager to help develop creative solutions to make your business run better and make more money.

If you are interested in a career with Total Pharmacy Supply, email your resume to info@totalpharmacysupply.com.

With an ever-expanding inventory and a desire to be eco-conscious, our catalog is now 100% online! We no longer offer a printed catalog, but you can browse our website or call our customer service department with any product needs you may have at 800-878-2822.

In an effort to be a resource to our pharmacy partners, we have developed a line of free downloads to assist you in your pharmacy operation. You can download them here.

To find resources and information for prospective Pharmacy Techs, click here.

You can also access our blog here.

Absolutely. Here is a link.